Refund Policy

NORA is a handcrafted, unprocessed, small-batch product. We hold ourselves to incredibly high standards but also understand that we are human and make mistakes.

We cannot offer refunds or exchanges for matters of personal preference but if you ever need any help with an order or just want to say hello, please email us directly at

Please note that while we do our best to get your NORA to you as safely as possible, minor denting may occur in transit and does not affect the quality of the product.

Thank you so much for the support!